Terms & Conditions

Framea – Terms & Conditions

Welcome to Framea — where craftsmanship meets thoughtful design in every frame and wall décor piece.
By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please review them carefully to understand your rights and responsibilities as a Framea customer.

1. Definitions

Consumer: An individual making a purchase for personal, non-commercial use.
Distance Contract: A transaction conducted online via our website.
Durable Medium: A format used to store information unchanged (e.g., email).

2. Applicability

These Terms apply to all purchases made through the Framea website.
By placing an order, you confirm your acceptance of these Terms.
In the event of ambiguity, the interpretation most favorable to the consumer will apply.

3. Our Offer

At Framea, we are committed to:

  • Showcasing a curated collection of wall hangings, picture frames, and home décor with accurate product descriptions and high-quality imagery

  • Providing transparent pricing, including taxes and shipping costs at checkout

  • Keeping all stock and availability information up to date

4. Order Process

  • Orders are confirmed once full payment is received.

  • A confirmation email will be sent upon successful checkout.

  • All payments are securely processed via trusted third-party payment gateways.

  • Framea reserves the right to cancel orders due to suspected fraud, pricing errors, or stock discrepancies.

5. Right of Withdrawal

You may return eligible items within 14 days of receiving your order.
Returned items must be unused, in their original packaging, and in resalable condition.

6. Returns & Refunds

  • Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or incorrect.

  • Items must be returned in original, undamaged condition to qualify for a refund.

  • Refunds will be issued to your original payment method once the return has been reviewed and approved.

7. Pricing

  • All prices are listed in USD.

  • Framea may correct pricing errors at any time.

  • International customers are responsible for any applicable duties, taxes, or import fees.

8. Product Quality & Warranty

  • Each frame, wall hanging, and décor item undergoes a quality check before dispatch.

  • Product images aim to reflect accurate colors, materials, and textures.

  • Report any issues within 14 days of receiving your order.

  • Warranty does not cover misuse, normal wear and tear, or damage caused by improper installation or environmental factors.

9. Shipping & Delivery

  • Orders are shipped to the address provided at checkout.

  • Standard delivery may take up to 30 days, depending on destination.

  • Customers will be notified of delays or stock issues. If delivery is not possible, a substitute item or full refund may be offered.

10. Payments

  • Full payment is required to complete your order.

  • We accept major credit/debit cards, PayPal, and other secure payment methods.

  • For payment-related concerns, please contact our support team promptly.

11. Complaints & Customer Support

  • Report any issues within 7 days of receiving your order.

  • Our support team aims to respond within 14 business days.

  • Valid complaints may be resolved through replacement, repair, or refund.

12. Dispute Resolution

We aim to resolve disputes fairly and transparently.
Unresolved matters may be referred to an independent mediator if necessary.

13. Force Majeure

Framea is not liable for delays or disruptions caused by events beyond our control, such as natural disasters, courier issues, or supply chain interruptions.

14. Changes to Terms

We may update these Terms & Conditions from time to time.
The most recent version will always be available on our website and becomes effective immediately upon posting.